Osmo Polyx Oil Original

Osmo Polyx Oil Original

Osmo Polyx Oil Original

Item in Stock | Usually dispatched within 24 hours

From: £17.45
From: £17.45
  • 3062 Matt Clear
  • 3032 Satin Clear
  • Extremely hard wearing, durable
  • Highly water and dirt resistant
  • Resistant to liquid spills, wine, tea coffee
  • Suitable for children’s toys
  • Easy to apply
  • Interior use
  • Microporous – breathable
  • 750ml covers approx 18 sqm per coat
  • 2 x coats in one day
  • Coverage: 24 Sqm per 1lt
  • Drying: 8 – 10 Hrs
  • Application: Brush, roller
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    Osmo Polyx Oil Original is a clear wood coating that uniquely combines the advantages of natural oils and waxes in one product. Polyx Oil is stain resistant, water repellent and abrasion resistant that helps to smoothen the wood surface, compared to conventional wood coatings. Osmo Polyx Oil Original uses plant ingredients which help to give a more harmonious even colour to wood.

    A simple product to apply with no primer required and no sanding between coats. The microporous nature of the product means it will not blister, crack, peel or flake. Osmo Polyx oil is resistant against red wine, tea, coffee, fruit juice and much more certified to German DIN 688861-1A. The dry coatings is safe for humans, pets, plants and children’s toys. The product is highly suited to application on solid wooden floors.

    SURFACE PREPARATION

    Wood surface must be clean, dry and frost-free (moisture content max. 18%).
    Osmo Polyx®-Oil Original is ready to use. Do not thin. Stir well using a flat stirring stick or spatula before use.

    Clean old microporous stains thoroughly. Old paints and lacquers must be completely removed. As a general rule, wear a dust mask during sanding works. Fill small cracks, larger joints or holes in wood (with Osmo Wood Filler).
    Sand wood surfaces carefully. Begin with coarse sandpaper – final sanding work for flooring P120-150, for furniture P180-240. Before oiling the surface, remove sanding dust with a broom or vacuum.
    The finished surface is influenced by several factors, including the condition of the wood. Therefore, a trial application is always required, especially for unfamiliar surfaces.

    METHOD OF APPLICATION

    With Osmo Flat Brush, Floor Brush, Oil Finish Applicator Fleece (Hand Pad Holder) or Osmo Microfibre Roller, apply thinly along the wood grain and spread well. Allow to dry for approx. 8-10 hours under good ventilation.
    After drying, quickly apply a second coat also thinly. After 2-3 weeks, the surface is fully cured. When renovating or recoating an already oiled surface, one coat applied to the clean and dry surface is usually sufficient.

    NOTE

    • Oils enhance the natural tone of wood (permanent wet effect). Applying the product too generously and insufficient ventilation lead to delays in drying.
    • For dark and extractive-rich hardwoods (e.g. Wenge, Merbau, Jatoba etc.), we recommend using Osmo Wood Wax Finish Clear Extra Thin. A trial application is recommended.
    • For cork surfaces, due to their high absorbency please ensure that the wood finish is applied especially thinly.
    • On cork, longer drying times are to be taken into consideration (at least 24 hours).
    • Caution: Apply max. one coat thinly to cabinet interiors and drawers with a cloth.

    If a higher gloss level is desired use Osmo Liquid Wax Cleaner very thinly and polish when dry. Avoid using Osmo Liquid Wax Cleaner on surfaces that have not dried and cured properly. Always trial apply first.

    Using general or multi-purpose cleaners will increase the frequency of maintenance and recoating. Allow finish to fully cure before heavy usage.

    For more information please refer to the Technical Data Sheet.

    Update Due to Carona Virus.

    WHILST WE ARE WORKING CLOSELY WITH OUR SUPPLIERS & CARRIERS WE ARE STARTING TO EXPERIENCE GAPS IN OUR STOCKS .. WE ARE WORKING TO REMOVE THESE ITEMS FROM SALE AS QUICKLY AS WE CAN, OUR SYSTEM DUE TO IT’S SET UP MAY STILL ACCEPT SOME ORDERS THAT WE MAY HAVE TO CANCEL AT LATER TIME .. WE WILL REFUND ALL CANCELLED ORDERS IN FULL ASAP.

    OUR DELIVERY TIMES ARE INCREASING DUE TO THE SHEER VOLUME OF ONLINE ORDERS BEING RECEIVED, WE ARE WORKING THROUGH THESE AS QUICKLY AS POSSIBLE.

    STANDARD DELIVERY AND SHIPPING TIMES ARE NOW : 2 – 3 WORKING DAYS 

    WE APPRECIATE ALL YOUR ORDERS AND YOUR PATIENCE AT THIS TIME OUR STAFF ARE WORKING LONGER HOURS TO COMPLETE ORDERS.

    WE WISH ALL OUR CUSTOMERS AND THEIR FAMILIES ALL THE VERY BEST AT THIS TIME AND APPRECIATE EVERYONE’S PATIENCE..

    THANK YOU FROM ALL AT GLENWOOD DECORATING SUPPLIES …

    We will continue at Glenwood Paint to supply paint & goods to all customers whilst following Government Guidelines and Best Working Practices. We will pack parcels wearing protective gloves and if necessary masks, we will not employ anyone to pack parcels whom may have become infected so as not to pass on any infection.

    Our Carriers have informed us of there actions to safe guard the drivers and customers.. 

    All Parcels – Deliveries will now be Verbal POD’s ( Proof of Delivery ).

    The driver will drop the parcel step back a few metres and request a name. The delivery will then be marked off as Delivered and Name taken will be classified Proof of Delivery.

    We wish to keep our customers informed of changes to Deliveries and working Practice due to the Carona Virus.

    We will continue at Glenwood Paint to supply paint & goods to all customers whilst following Government Guidelines and Best Working Practices. We will pack parcels wearing protective gloves and if necessary masks, we will not employ anyone to pack parcels whom may have become infected so as not to pass on any infection.

    Our Carriers have informed us of there actions to safe guard the drivers and customers.. 

    Delivery:

    Free Delivery on orders Over £65.00 ( England, Wales & Scottish Lowlands ) 

    The standard delivery charge for all orders up to £20.00 is £2.80. Orders Between £20.01 – £65.00 is £6.49 Orders over £65.00 Free
    Estimated Delivery Time: 1-4 Days. Often the very next day. Sorry we do not guarantee next day delivery

    Remote areas of Scotland & Other Non-Mainland UK

    Subject to surcharges by our carriers. Please contact us for a confirmation of these charges quoting your postcode before placing your order if you have any concerns.

    Carrier Companies Used : Royal Mail, My Hermes, APC, UPS, Parcel Force, Fedex

    The majority of items on our website are stocked and delivered very quickly. We Do Not Guarantee a Next Day Delivery.

    We can arrange special delivery times at additional cost to the customer at the carriers additional timed rates.

    Deliveries are subject to different carrier’s discretion but are normally up to 6pm, any quoted delivery times are estimates only.

    CFG Finishes / Glenwood Decorating Supplies accept no liability in relation to late delivery beyond the value of the goods in transit.

    In the rare case we cannot get an item to you on time, you will be notified by email or telephone.

    We Do Not Pick & Dispatch Goods on Saturday, Sunday Or Bank Holiday’s, Orders placed on these days will be picked, packed and processed on the first available working day after these days.

    Dented Cans and Other Damages

    All items dispatched are brand new and in previously un-opened containers (with the exception of mixed paint colours). Products in transit with a carrier can on occasion incur some damage. They are NEVER dispatched in such a condition .

    As you would expect, items which unfortunately have arrived leaking will be replaced after receipt of photographic evidence, which is required in any claim process. Dented or bulged tins with no paint loss are deemed 100% fit for purpose, paint quantity is not lost and paint quality is not impaired. We will not refund or replace a dent or bulging tin on the basis the paint inside is in perfect condition.

    All deliveries must be inspected for damage prior to accepting and signing for the parcel, once goods are signed for this is acceptance and may affect any claim for damaged in transit goods. Any damages must be reported within 48 hours of receipt of goods.

    Any instruction to ourselves for goods to be left safe or with neighbour. We will endeavour to comply with such requests this will result in the customer taking full responsibility for the goods. Glenwood Paints or the respective courier company are not responsible if the goods should there after be damaged, or stolen, goods left with neighbours are done so at the discretion of the courier company. Should there be no one available to accept the delivery the courier will leave a card advising they have attempted a delivery and return the goods to their nearest depot, the customer is responsible for contacting the courier to arrange collection or re-arrange the delivery.

    This does not affect your statutory rights.

    Returns:

    GENERAL CONDITIONS

    All returned goods / products must be transported, stored, handled & used in accordance with the manufacturers guidelines.

    Upon receipt of your order you must check it carefully. Any damaged, wrong, or short delivered items must be reported to Glenwood Decorating Supplies within 48 Hours of receipt of the delivery via email to: info@glenwooddecoratingsupplies.co.uk or on 01325 288003.

    In any correspondence, you must quote your invoice / delivery note number. Please retain all packaging in case you should need to return your order, you must send a copy of original invoice /delivery note, with any goods which may be returned. Glenwood Decorating Supplies reserves the right to charge a 25% handling charge on goods returned, goods returned and not in complete re-saleable condition a refund will be negotiable based on condition.

    NON DELIVERED ITEMS

    Orders which have been attempted by our carriers or Royal mail and due to customer not being available to sign for, or accept goods these order will be ” Carded ” i.e. the carrier company will leave information to the attempted delivery and to who you need to contact regarding re-arranging for the goods to be re-delivered.

    Attempted Deliveries  : the carrier company will leave a card to say a delivery attempt has been made, they will make 1 further attempt, there after the goods will be held in the nearest depot for 5 working days awaiting the customer to contact them, after the 5 days the goods will be returned to Glenwood Decorating Supplies, this cost will be passed on to the customer, either as a deduction on a refund or in the case of the goods being re-directed back out an additional carriage charge.

    Returns Carriage Charge £16.00

    Re – Direction Carriage Charge £16.00

    FAULTY GOODS

    All products supplied are covered by the manufacturers warranties.

    Any faulty goods must be reported within 7 days of receipt of your order.

    Products not used in accordance with the manufacturers specification or intended use will not be replaced & or warranties will be void.

    We may request photographic evidence in conjunction to any claims.

    Goods will be refunded, but we reserve the right not to refund any carriage or packaging costs, special order products will be discussed on an individual basis.

    REFUNDS

    We will refund items, only if returned in original condition, original packaging, un-used within 7 days of receipt of your delivery.

    Non faulty goods must be returned at the customers own expense. Glenwood Decorating Supplies can advise on appropriate carriers.

    Returned items should be correctly packaged & insured against loss or damage in transit.

    Return items to: Glenwood Decorating Supplies. Luke’s House. 206 – 210 Yarm Road, Darlington. Co. Durham. DL1 1XD

    All items must have copy invoice / delivery note, & a covering letter of explanation as to why a refund is required.

    Glenwood Decorating Supplies accepts no responsibility for items lost or damaged in return transit back to our address, if returned by customers own transport. Goods returned by customers own transport method remain the responsibility of the customer until signed for by a member of Glenwood Decorating Supplies staff to say they are in good condition.

    CANCELLATION OF ORDERS

    If you wish to cancel an order you must contact our office immediately via email at info@glenwooddecoratingsupplies.co.uk or Telephone 01325 288003.

    Order cancellations will be charged at 10% the value of the order (at Glenwood Decorating Supplies discretion). This will be deducted from the total order value.

    Once Glenwood Decorating Supplies has dispatched your order it may not be possible to stop the delivery process. The customer then assumes responsibility of the order, to return the delivery back to Glenwood Decorating Supplies in un-damaged & re-saleable condition. Please refer to our returns policy.

    Glenwood Decorating Supplies is a subsidiary of CFG FINISHES LTD, Luke’s House, 206 – 210 Yarm Road Darlington, County Durham, DL1 1XD.

    Glenwood Decorating Supplies, Reserves the right to amend policies, Terms & conditions, & prices with little or no consultation.

    Glenwood Decorating Supplies reserves the right to charge carriage on returned items unless returned by the customer, goods returned via the customer using their own transport system will remain the responsibility of the customer until they are signed for by Glenwood Decorating Supplies Refunds will only be issued when goods are received back in a re-saleable condition a 10% charge will be added for items being returned unless previously discussed with the management.

    Glenwood Decorating Supplies can and are happy to arrange collection of goods for return, there will be a charge for this service which will be deducted from any refund.

    SPECIAL NOTE – WALLPAPERS

    Please examine all rolls of wall covering & borders BEFORE cutting to check that the design, colour & amount areas ordered, at the same time check for any visible shading or imperfections. Check that all rolls are of the same shade not only the batch numbers on the labels, but also by unwrapping & visually comparing one against another.

    It is essential to read the manufacturers instruction BEFORE commencing the job and to take particular note of any recommendations regarding the type of application of adhesive, soaking times, pattern matching etc..

    We cannot accept responsibility for any labour charges, expenses or consequential losses. The user must accept liability once work has commenced.

    No claim material will be accepted for wall covering hung in access of 1 roll, ( 3-4 lengths). DO NOT CONTINUE to cut and hang if the problem is apparent.

    In the event of a claim, we must have samples showing the imperfection, complete with all labels.

    Please ensure you have enough material to complete the job, as additional rolls ordered may take a few days to arrive and may vary from the original shade / batch.

    CLAIMS THAT WILL NOT BE ACCEPTED.

    For hanging more than 3 lengths when a defect is apparent.

    For surface appearance / colour changes when the wall covering is used over fresh un-neutralised plaster, dark, patchy or unsuitable substrates.

    For damages or losses resulting from improper wall preparation, incorrect adhesive, incorrect soaking, stretching or poor workmanship.

    For any damages or loss due to faulty or careless handling.

    For any labour charges incurred where the user or a contractor has commenced work without all materials to hand. Please allow adequate time for transport & delivery. No delivery times can be guaranteed and all products are subject to availability.

    Glenwood Decorating Supplies accept no liability for goods delivered late. It is the sole responsibility of the customer to place orders in time for commencement of works being carried out, it is the responsibility of the customer to check stock and delivery times with Glenwood Decorating Supplies if this is critical to a project.

    GOODS DAMAGED IN TRANSIT.

    All items dispatched are brand new and in previously un-opened containers ( with the exception of mixed paint colours ). In transit damage can occur dents or bulged tins, they are not dispatched in such a condition and the resulting minor damages are as a consequence of third party carriers transporting and handling items in less than an ideal manner. Clearly items which unfortunately arrive leaking may be replaced or we can come to an arrangement regarding a discount, after receipt of photographic evidence which is required in any claim process, dented or bulged tins with no paint loss are deemed fit for purpose, paint quantity is not lost and paint quality is not impaired and as such are not eligible for return or refund.

    Paint containers are packaged in accordance with our courier recommendations, i.e. Tin clips, Fibre tape, we often also add, hand shrink wrap around the tin and tape for added security, most larger tins travel in specific boxes where tins are secured with specialist inserts.

    MIXED PAINTS & COLOURS

    Glenwood Decorating Supplies are unable to accept any returns for paint which have been mixed for the customer in any capacity. This is due to the fact, we are unable to sell that product again as the colour is specific to the customer that ordered it. Please ensure you have selected the correct colour before ordering we are happy to send colour charts in the post if you are not sure.

    We are not responsible for any views we express regarding colours and any advice we give, it is the sole responsibility of the customer to select the correct colour. If you are choosing a colour from the computer screen remember the resolution on computer monitors can differ depending on the make and model, names of colours also change from manufacturer to manufacturer, we will only make colours with stated BS 4800, BS 381c, RAL, NCS colours these are standard references, we also advice purchasing enough paint to complete the job as paint shades may differ slightly from batch to batch.

    We would like to mention another phenomenon, Metamarism is sometimes used to describe one colour viewed under different light conditions and the colour may appear different shades, this can also occur due to different soft furnishings, it’s due to light refraction.

    IMAGES

    Images of products are for reference only, images shown on the website are representations of the product relating to that page. Please ensure you order the correct pack size and sheen level and colour from the drop down menu, displayed images may not represent the pack size or the sheen you require. It is for the customer to order the correct pack size, sheen, and colour where these options are available.

    Glenwood Decorating Supplies payment page is hosted on a secure server and all transactions taking place are encrypted, so your card details are protected.

    Our on-line payment system is the most sophisticated available. All financial transactions are processed securely behind protected firewalls, allowing them to safely process your card payment with the bank. Financial details are never left unencrypted during any part of the order process, and are never sent by Internet email.

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    H&S Info download

    Product description

    Osmo Polyx Oil Original is a clear wood coating that uniquely combines the advantages of natural oils and waxes in one product. Polyx Oil is stain resistant, water repellent and abrasion resistant that helps to smoothen the wood surface, compared to conventional wood coatings. Osmo Polyx Oil Original uses plant ingredients which help to give a more harmonious even colour to wood.

    A simple product to apply with no primer required and no sanding between coats. The microporous nature of the product means it will not blister, crack, peel or flake. Osmo Polyx oil is resistant against red wine, tea, coffee, fruit juice and much more certified to German DIN 688861-1A. The dry coatings is safe for humans, pets, plants and children’s toys. The product is highly suited to application on solid wooden floors.

    SURFACE PREPARATION

    Wood surface must be clean, dry and frost-free (moisture content max. 18%).
    Osmo Polyx®-Oil Original is ready to use. Do not thin. Stir well using a flat stirring stick or spatula before use.

    Clean old microporous stains thoroughly. Old paints and lacquers must be completely removed. As a general rule, wear a dust mask during sanding works. Fill small cracks, larger joints or holes in wood (with Osmo Wood Filler).
    Sand wood surfaces carefully. Begin with coarse sandpaper – final sanding work for flooring P120-150, for furniture P180-240. Before oiling the surface, remove sanding dust with a broom or vacuum.
    The finished surface is influenced by several factors, including the condition of the wood. Therefore, a trial application is always required, especially for unfamiliar surfaces.

    METHOD OF APPLICATION

    With Osmo Flat Brush, Floor Brush, Oil Finish Applicator Fleece (Hand Pad Holder) or Osmo Microfibre Roller, apply thinly along the wood grain and spread well. Allow to dry for approx. 8-10 hours under good ventilation.
    After drying, quickly apply a second coat also thinly. After 2-3 weeks, the surface is fully cured. When renovating or recoating an already oiled surface, one coat applied to the clean and dry surface is usually sufficient.

    NOTE

    • Oils enhance the natural tone of wood (permanent wet effect). Applying the product too generously and insufficient ventilation lead to delays in drying.
    • For dark and extractive-rich hardwoods (e.g. Wenge, Merbau, Jatoba etc.), we recommend using Osmo Wood Wax Finish Clear Extra Thin. A trial application is recommended.
    • For cork surfaces, due to their high absorbency please ensure that the wood finish is applied especially thinly.
    • On cork, longer drying times are to be taken into consideration (at least 24 hours).
    • Caution: Apply max. one coat thinly to cabinet interiors and drawers with a cloth.

    If a higher gloss level is desired use Osmo Liquid Wax Cleaner very thinly and polish when dry. Avoid using Osmo Liquid Wax Cleaner on surfaces that have not dried and cured properly. Always trial apply first.

    Using general or multi-purpose cleaners will increase the frequency of maintenance and recoating. Allow finish to fully cure before heavy usage.

    For more information please refer to the Technical Data Sheet.

    Delivery & Returns

    Update Due to Carona Virus.

    WHILST WE ARE WORKING CLOSELY WITH OUR SUPPLIERS & CARRIERS WE ARE STARTING TO EXPERIENCE GAPS IN OUR STOCKS .. WE ARE WORKING TO REMOVE THESE ITEMS FROM SALE AS QUICKLY AS WE CAN, OUR SYSTEM DUE TO IT’S SET UP MAY STILL ACCEPT SOME ORDERS THAT WE MAY HAVE TO CANCEL AT LATER TIME .. WE WILL REFUND ALL CANCELLED ORDERS IN FULL ASAP.

    OUR DELIVERY TIMES ARE INCREASING DUE TO THE SHEER VOLUME OF ONLINE ORDERS BEING RECEIVED, WE ARE WORKING THROUGH THESE AS QUICKLY AS POSSIBLE.

    STANDARD DELIVERY AND SHIPPING TIMES ARE NOW : 2 – 3 WORKING DAYS 

    WE APPRECIATE ALL YOUR ORDERS AND YOUR PATIENCE AT THIS TIME OUR STAFF ARE WORKING LONGER HOURS TO COMPLETE ORDERS.

    WE WISH ALL OUR CUSTOMERS AND THEIR FAMILIES ALL THE VERY BEST AT THIS TIME AND APPRECIATE EVERYONE’S PATIENCE..

    THANK YOU FROM ALL AT GLENWOOD DECORATING SUPPLIES …

    We will continue at Glenwood Paint to supply paint & goods to all customers whilst following Government Guidelines and Best Working Practices. We will pack parcels wearing protective gloves and if necessary masks, we will not employ anyone to pack parcels whom may have become infected so as not to pass on any infection.

    Our Carriers have informed us of there actions to safe guard the drivers and customers.. 

    All Parcels – Deliveries will now be Verbal POD’s ( Proof of Delivery ).

    The driver will drop the parcel step back a few metres and request a name. The delivery will then be marked off as Delivered and Name taken will be classified Proof of Delivery.

    We wish to keep our customers informed of changes to Deliveries and working Practice due to the Carona Virus.

    We will continue at Glenwood Paint to supply paint & goods to all customers whilst following Government Guidelines and Best Working Practices. We will pack parcels wearing protective gloves and if necessary masks, we will not employ anyone to pack parcels whom may have become infected so as not to pass on any infection.

    Our Carriers have informed us of there actions to safe guard the drivers and customers.. 

    Delivery:

    Free Delivery on orders Over £65.00 ( England, Wales & Scottish Lowlands ) 

    The standard delivery charge for all orders up to £20.00 is £2.80. Orders Between £20.01 – £65.00 is £6.49 Orders over £65.00 Free
    Estimated Delivery Time: 1-4 Days. Often the very next day. Sorry we do not guarantee next day delivery

    Remote areas of Scotland & Other Non-Mainland UK

    Subject to surcharges by our carriers. Please contact us for a confirmation of these charges quoting your postcode before placing your order if you have any concerns.

    Carrier Companies Used : Royal Mail, My Hermes, APC, UPS, Parcel Force, Fedex

    The majority of items on our website are stocked and delivered very quickly. We Do Not Guarantee a Next Day Delivery.

    We can arrange special delivery times at additional cost to the customer at the carriers additional timed rates.

    Deliveries are subject to different carrier’s discretion but are normally up to 6pm, any quoted delivery times are estimates only.

    CFG Finishes / Glenwood Decorating Supplies accept no liability in relation to late delivery beyond the value of the goods in transit.

    In the rare case we cannot get an item to you on time, you will be notified by email or telephone.

    We Do Not Pick & Dispatch Goods on Saturday, Sunday Or Bank Holiday’s, Orders placed on these days will be picked, packed and processed on the first available working day after these days.

    Dented Cans and Other Damages

    All items dispatched are brand new and in previously un-opened containers (with the exception of mixed paint colours). Products in transit with a carrier can on occasion incur some damage. They are NEVER dispatched in such a condition .

    As you would expect, items which unfortunately have arrived leaking will be replaced after receipt of photographic evidence, which is required in any claim process. Dented or bulged tins with no paint loss are deemed 100% fit for purpose, paint quantity is not lost and paint quality is not impaired. We will not refund or replace a dent or bulging tin on the basis the paint inside is in perfect condition.

    All deliveries must be inspected for damage prior to accepting and signing for the parcel, once goods are signed for this is acceptance and may affect any claim for damaged in transit goods. Any damages must be reported within 48 hours of receipt of goods.

    Any instruction to ourselves for goods to be left safe or with neighbour. We will endeavour to comply with such requests this will result in the customer taking full responsibility for the goods. Glenwood Paints or the respective courier company are not responsible if the goods should there after be damaged, or stolen, goods left with neighbours are done so at the discretion of the courier company. Should there be no one available to accept the delivery the courier will leave a card advising they have attempted a delivery and return the goods to their nearest depot, the customer is responsible for contacting the courier to arrange collection or re-arrange the delivery.

    This does not affect your statutory rights.

    Returns:

    GENERAL CONDITIONS

    All returned goods / products must be transported, stored, handled & used in accordance with the manufacturers guidelines.

    Upon receipt of your order you must check it carefully. Any damaged, wrong, or short delivered items must be reported to Glenwood Decorating Supplies within 48 Hours of receipt of the delivery via email to: info@glenwooddecoratingsupplies.co.uk or on 01325 288003.

    In any correspondence, you must quote your invoice / delivery note number. Please retain all packaging in case you should need to return your order, you must send a copy of original invoice /delivery note, with any goods which may be returned. Glenwood Decorating Supplies reserves the right to charge a 25% handling charge on goods returned, goods returned and not in complete re-saleable condition a refund will be negotiable based on condition.

    NON DELIVERED ITEMS

    Orders which have been attempted by our carriers or Royal mail and due to customer not being available to sign for, or accept goods these order will be ” Carded ” i.e. the carrier company will leave information to the attempted delivery and to who you need to contact regarding re-arranging for the goods to be re-delivered.

    Attempted Deliveries  : the carrier company will leave a card to say a delivery attempt has been made, they will make 1 further attempt, there after the goods will be held in the nearest depot for 5 working days awaiting the customer to contact them, after the 5 days the goods will be returned to Glenwood Decorating Supplies, this cost will be passed on to the customer, either as a deduction on a refund or in the case of the goods being re-directed back out an additional carriage charge.

    Returns Carriage Charge £16.00

    Re – Direction Carriage Charge £16.00

    FAULTY GOODS

    All products supplied are covered by the manufacturers warranties.

    Any faulty goods must be reported within 7 days of receipt of your order.

    Products not used in accordance with the manufacturers specification or intended use will not be replaced & or warranties will be void.

    We may request photographic evidence in conjunction to any claims.

    Goods will be refunded, but we reserve the right not to refund any carriage or packaging costs, special order products will be discussed on an individual basis.

    REFUNDS

    We will refund items, only if returned in original condition, original packaging, un-used within 7 days of receipt of your delivery.

    Non faulty goods must be returned at the customers own expense. Glenwood Decorating Supplies can advise on appropriate carriers.

    Returned items should be correctly packaged & insured against loss or damage in transit.

    Return items to: Glenwood Decorating Supplies. Luke’s House. 206 – 210 Yarm Road, Darlington. Co. Durham. DL1 1XD

    All items must have copy invoice / delivery note, & a covering letter of explanation as to why a refund is required.

    Glenwood Decorating Supplies accepts no responsibility for items lost or damaged in return transit back to our address, if returned by customers own transport. Goods returned by customers own transport method remain the responsibility of the customer until signed for by a member of Glenwood Decorating Supplies staff to say they are in good condition.

    CANCELLATION OF ORDERS

    If you wish to cancel an order you must contact our office immediately via email at info@glenwooddecoratingsupplies.co.uk or Telephone 01325 288003.

    Order cancellations will be charged at 10% the value of the order (at Glenwood Decorating Supplies discretion). This will be deducted from the total order value.

    Once Glenwood Decorating Supplies has dispatched your order it may not be possible to stop the delivery process. The customer then assumes responsibility of the order, to return the delivery back to Glenwood Decorating Supplies in un-damaged & re-saleable condition. Please refer to our returns policy.

    Glenwood Decorating Supplies is a subsidiary of CFG FINISHES LTD, Luke’s House, 206 – 210 Yarm Road Darlington, County Durham, DL1 1XD.

    Glenwood Decorating Supplies, Reserves the right to amend policies, Terms & conditions, & prices with little or no consultation.

    Glenwood Decorating Supplies reserves the right to charge carriage on returned items unless returned by the customer, goods returned via the customer using their own transport system will remain the responsibility of the customer until they are signed for by Glenwood Decorating Supplies Refunds will only be issued when goods are received back in a re-saleable condition a 10% charge will be added for items being returned unless previously discussed with the management.

    Glenwood Decorating Supplies can and are happy to arrange collection of goods for return, there will be a charge for this service which will be deducted from any refund.

    SPECIAL NOTE – WALLPAPERS

    Please examine all rolls of wall covering & borders BEFORE cutting to check that the design, colour & amount areas ordered, at the same time check for any visible shading or imperfections. Check that all rolls are of the same shade not only the batch numbers on the labels, but also by unwrapping & visually comparing one against another.

    It is essential to read the manufacturers instruction BEFORE commencing the job and to take particular note of any recommendations regarding the type of application of adhesive, soaking times, pattern matching etc..

    We cannot accept responsibility for any labour charges, expenses or consequential losses. The user must accept liability once work has commenced.

    No claim material will be accepted for wall covering hung in access of 1 roll, ( 3-4 lengths). DO NOT CONTINUE to cut and hang if the problem is apparent.

    In the event of a claim, we must have samples showing the imperfection, complete with all labels.

    Please ensure you have enough material to complete the job, as additional rolls ordered may take a few days to arrive and may vary from the original shade / batch.

    CLAIMS THAT WILL NOT BE ACCEPTED.

    For hanging more than 3 lengths when a defect is apparent.

    For surface appearance / colour changes when the wall covering is used over fresh un-neutralised plaster, dark, patchy or unsuitable substrates.

    For damages or losses resulting from improper wall preparation, incorrect adhesive, incorrect soaking, stretching or poor workmanship.

    For any damages or loss due to faulty or careless handling.

    For any labour charges incurred where the user or a contractor has commenced work without all materials to hand. Please allow adequate time for transport & delivery. No delivery times can be guaranteed and all products are subject to availability.

    Glenwood Decorating Supplies accept no liability for goods delivered late. It is the sole responsibility of the customer to place orders in time for commencement of works being carried out, it is the responsibility of the customer to check stock and delivery times with Glenwood Decorating Supplies if this is critical to a project.

    GOODS DAMAGED IN TRANSIT.

    All items dispatched are brand new and in previously un-opened containers ( with the exception of mixed paint colours ). In transit damage can occur dents or bulged tins, they are not dispatched in such a condition and the resulting minor damages are as a consequence of third party carriers transporting and handling items in less than an ideal manner. Clearly items which unfortunately arrive leaking may be replaced or we can come to an arrangement regarding a discount, after receipt of photographic evidence which is required in any claim process, dented or bulged tins with no paint loss are deemed fit for purpose, paint quantity is not lost and paint quality is not impaired and as such are not eligible for return or refund.

    Paint containers are packaged in accordance with our courier recommendations, i.e. Tin clips, Fibre tape, we often also add, hand shrink wrap around the tin and tape for added security, most larger tins travel in specific boxes where tins are secured with specialist inserts.

    MIXED PAINTS & COLOURS

    Glenwood Decorating Supplies are unable to accept any returns for paint which have been mixed for the customer in any capacity. This is due to the fact, we are unable to sell that product again as the colour is specific to the customer that ordered it. Please ensure you have selected the correct colour before ordering we are happy to send colour charts in the post if you are not sure.

    We are not responsible for any views we express regarding colours and any advice we give, it is the sole responsibility of the customer to select the correct colour. If you are choosing a colour from the computer screen remember the resolution on computer monitors can differ depending on the make and model, names of colours also change from manufacturer to manufacturer, we will only make colours with stated BS 4800, BS 381c, RAL, NCS colours these are standard references, we also advice purchasing enough paint to complete the job as paint shades may differ slightly from batch to batch.

    We would like to mention another phenomenon, Metamarism is sometimes used to describe one colour viewed under different light conditions and the colour may appear different shades, this can also occur due to different soft furnishings, it’s due to light refraction.

    IMAGES

    Images of products are for reference only, images shown on the website are representations of the product relating to that page. Please ensure you order the correct pack size and sheen level and colour from the drop down menu, displayed images may not represent the pack size or the sheen you require. It is for the customer to order the correct pack size, sheen, and colour where these options are available.

    Payment & Security

    Glenwood Decorating Supplies payment page is hosted on a secure server and all transactions taking place are encrypted, so your card details are protected.

    Our on-line payment system is the most sophisticated available. All financial transactions are processed securely behind protected firewalls, allowing them to safely process your card payment with the bank. Financial details are never left unencrypted during any part of the order process, and are never sent by Internet email.

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